Return & Shipping Policy

Thank you for choosing Happy Nature! We are dedicated to providing you with high-quality products and an enjoyable shopping experience. Please review our shipping policy to understand how we handle the delivery of your orders.

Order Processing Time:

Orders are typically processed within 8 business hours after payment confirmation.
During peak seasons or promotional events, processing times may vary.

Shipping Methods:

In the cities where we run our own logistics, the order can be delivered as early as the Next day, for all other cities we work with other logistic providers and normally Standard shipping will take 5-7 business days depending on the city and logistic partner chosen..
Shipping times may vary based on the destination and are subject to carrier delays.

Shipping Costs:

Shipping costs are calculated at checkout based on the shipping method, destination, and the weight of the items in your order.
Free shipping promotions may be available during specific periods or for qualifying orders.

Incomplete or Incorrect Addresses:

It is the customer’s responsibility to provide accurate and complete shipping information.
Happy Nature is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Please double-check your shipping information before completing your purchase.

Spoiled or Wrong Products:

If you receive a product that is spoiled or different from what you ordered, please contact our customer support team at [email protected] the same day when you receive the item.
We may request photos or additional information to assess the issue and provide a suitable resolution, which may include a replacement or refund.

Delivery Issues:

In the rare event of a lost or delayed package, please contact our customer support team at [email protected]. We will work with the carrier to resolve the issue promptly.

Delivery Confirmation:

Once the carrier confirms delivery, Happy Nature is not responsible for lost or stolen packages. Please ensure that someone is available to receive the package or consider using a secure delivery location.

Holiday Shipping:

During the holiday season, please allow for additional processing and shipping time due to increased order volumes and carrier delays.
By placing an order with Happy Nature, you agree to our shipping policy. We appreciate your understanding and cooperation. If you have any questions or concerns, please contact our customer support team at [email protected]

REFUND AND REPLACEMENT POLICIES

Refund: Milk Unfit for Consumption:
Our milk has no preservatives or additives. Maintaining optimum temperature, hence, is key to keeping the milk fresh and fit to be consumed. However, if the cold chain inadvertently breaks a tour end, causing the milk to sour on the day of delivery, you can request a refund for the said lot. A refund is initiated once we collect the soured milk pouches from you.

Payment Refund Policy:

At DHN Agritech Pvt Ltd, we understand that circumstances may arise where a user may need to request a refund for their payment. We aim to provide a transparent and efficient refund process while also ensuring the smooth operation of our services. Below outlines our refund policy:

  1. Refund Process Initiation:
    • Upon receiving a refund request from a user for any reason, such as shifting to another country or city, we initiate the refund process promptly.
    • The refund process initiation may take up to 14 days from the date of the refund request submission.
  2. Payment Gateway Charge:
    • In accordance with our refund policy, users are subject to a payment gateway charge of 2% of the refunded amount.
    • Please note that the percentage of the payment gateway charge may vary or be updated based on the payment gateway services that we are utilizing or their respective policies.
  3. Refund Eligibility:
    • Refunds are subject to the terms and conditions outlined in our service agreements and policies.
    • Users must provide valid reasons for requesting a refund, and eligibility will be determined based on the circumstances of each case.
    • We will deduct any kind of cashback and bonuses that the user has received during the duration of their engagement with our services from the refunded amount.
  4. Communication and Updates:
    • Throughout the refund process, we maintain open communication with the user, providing updates on the status of their refund request.
    • Any changes to our refund policy, including updates to the payment gateway charge percentage, will be communicated to users in a timely manner.
  5. Contact Us:
    • For any inquiries or assistance regarding refunds or our refund policy, users can reach out to our customer support team.

By engaging with our services, users acknowledge and agree to abide by the terms and conditions outlined in this refund policy.

DHN Agritech Pvt Ltd reserves the right to modify or update this refund policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website or other communication channels.

ERRONEOUS DELIVERY

A delivery will be considered erroneous if you intimated us in advance. If you receive a delivery despite this, you are eligible for a refund.
Refusing delivery without prior information does not qualify for a refund.

The following are the only admissible ways of prior intimation: Update the necessary information in your account on the APP.

Please note, that informing the delivery boy is not admissible as formal intimation of an order. The customer care department is the only authorized channel for this.